International Email and Chat Support Executive - Customer Support @ IntouchCX

Job Description

We're Hiring: Customer Support Associate (Chat) Bangalore

Location: Bangalore, India
Channel: Digital (Live Chat)
Shift Type: 24/7 Rotational Shifts (Rotational Week-offs)
Language Requirement: English
Experience Required: 1+ year in customer service (preferably in chat support)

Mention HR Shikta on top of the resume for quicker assistance.

HR Contact No. - 8147091***/sh**********a@in******x.com (Shikta Shriya)

Interview Process

Get ready to showcase your skills! Our selection process is designed to be smooth and efficient:

1. HR Interaction Lets get to know you
2. Assessment Test Show us your aptitude and problem-solving
3. Operations Round Meet with the management team
   

Interview Details

Interviews Happening between Monday to Friday
Time: 10:00 AM IST - 3:00 PM IST
Venue: IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bangalore 560100
Landmark: Adjacent to Kauvery Hospital

Documents to Carry

Updated Resume (mention HR Shikta on top for quicker assistance)

Government ID Proof (Aadhar Card & PAN Card mandatory)

Dress smart, bring your confidence, and well handle the rest!
See you at the interview your journey starts here.

What Youll Do:

• Assist customers via chat with professionalism and empathy
• Resolve issues, escalate when needed, and document interactions
• Meet KPIs like response time and CSAT
• Share feedback to improve tools and processes
  

You Bring:

• Excellent written English and typing skills
• Email and Chat support experience (1+ year preferred)
• Strong problem-solving and multitasking abilities
• Flexibility to work shifts (including weekends/holidays)

Exclusive Employee Benefits

Complimentary Two-Way Cab Hassle-free commute, every day
Free Meals Stay fueled and focused during your shift
Comprehensive Health Insurance Your health is our priority
PF & Statutory Benefits Secure your future with confidence

Why Work With Us?
Global brand exposure | Learning & growth | Supportive team culture

Apply now and start a rewarding career in digital customer experience!

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Email Support International Non Voice International chat process Bpo Non Voice International BPO Customer Service Email Typing Speed Non Voice Process Chat process Email Process US Process Customer Support CSE Chat Web Chat