Quality Specialist Service Desk IT Service
- White Horse Manpower
- 10 Positions
- Bengaluru
- 5 months ago
- Email to a friend
- Report this job
Job Description
-
Perform quality audits on tickets and calls, ensuring sample size requirements are met.
-
Ensure service delivery quality for assigned areas as per the Service Quality Plan.
-
Track and report process metrics, including monthly Table F performance.
-
Conduct root cause analysis for process failures and implement corrective/preventive actions.
-
Verify and monitor key controls for all processes in QMS related to the engagement.
-
Understand and oversee Transaction Monitoring processes, validating sampling plans quarterly.
-
Conduct random audits of TM processes to ensure sampling adherence and % audit compliance.
-
Drive quality-related projects from identification to closure.
-
Proactively identify and mitigate operational risks.
-
Assess adherence to various quality standards and requirements on a regular basis.
-
Manage reporting and data analysis on process performance.
-
Specialized knowledge in Service Desk domain.
-
Hands-on experience with ServiceNow or similar ITSM tools.
-
Lean Six Sigma Yellow Belt training or certification (Green Belt preferred).
-
Strong analytical, problem-solving, and communication skills.
-
Experience in quality auditing, metrics tracking, and process improvement.
Job Description:
We are looking for an experienced Quality Specialist Service Desk to monitor, assess, and improve service delivery quality through audits, data analysis, and process improvement initiatives. The ideal candidate will have hands-on experience in Service Desk operations, ServiceNow, and Lean Six Sigma methodologies.
Responsibilities:
Requirements:
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: IT Operations / EDP / MISFunctional Area: Not SpecifiedRole/Responsibilies: Quality Specialist Service Desk IT ServiceContact Details:
Company: White Horse ManpowerLocation(s): Bengaluru
Keyskills: lean delivery service quality monitoring servicenow desk assurance it qc process root qms itil audit analysis specialist plan sigma analyst
Similar positions
White Horse Manpower
White Horse Manpower Consultancy Private Limited Recruitment Company with more than 15 Plus International BPOs in the consultancy giving SPOT OFFER Letters Walkin with 2-3 Resumes from Monday 2 Saturday 10am to 6pm call Niki 9886747291,9342431048,9886188040 Free Recruitment no charges Niki ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in