Sr Manager - Process Excellence
- Conduent
- 10 - 20 years
- Noida, Gurugram
- 6 months ago
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Job Description
Key Tasks & responsibilities
- Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
- Providing High Quality Business analytics support to Management team
- Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
- Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues
- Leading high impact Six Sigma and Lean projects
- Coach green belt and smaller/lower complexity projects across the business.
- Mentoring Green Belts/Yellow Belts
Business Process matrices & Reporting:
- To define & develop Process Metrics Scorecard (Client Domain level) both for existing key clients and new clients and Tracking performance around these metrics
- Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals
Knowledge & Skills
- Six Sigma Green Belt or Black Belt certifications
- Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
- Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
- Strong analytical and problem-solving skills with sound business Knowledge
- Possess excellence, project management, and people management skills.
Qualifications
Graduate in any stream, Engineering Graduates are preferred.
At least 5 Years of relevant experience in the field of Quality
8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Process Excellence / Six Sigma ManagerEmployement Type: Full timeContact Details:
Company: ConduentLocation(s): Noida, Gurugram+ View Contact
Keyskills: Process Excellence Operational Excellence Six Sigma Kaizen Lean Six Sigma Black Belt
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