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Quality Analyst @ Hexaware Technologies

Home > Voice / Blended

 Quality Analyst

Job Description

Hiring: Quality Analyst Insurance & Sales Process


Location: Ghansoli, Navi Mumbai

Openings: 5

Immediate Joiners Only

Shift Timing: Day shift, 6 days working

Roles & Responsibilities:

  • Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes.
  • Ability to analyze complex data sets and present findings to stakeholders for informed decision-making
  • Minimum of 1 year of experience as a Quality Analyst in a similar role.
  • Proficient in using quality tools such as Lean, Kaizen, and Six Sigma.
  • Strong understanding of customer centricity and process dynamics.
  • Excellent communication skills for effective feedback and coaching.
  • Experience in a customer service or insurance domain.
  • Knowledge of current quality assurance trends and best practices.

If you are interested kindly share your resume on Vi*******1@he*****e.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills:   Quality Analyst Voice Process Call Monitoring QC Tools Call Audit Insurance Sales

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...