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Patient Experience Executive Required @ Fortis Hospital, Vasant Kunj

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 Patient Experience Executive Required @ Fortis Hospital, Vasant Kunj

Job Description

Interested candidates can contact Ms. Neeharika at 9953835***.


Preferably Female candidate.


  • Meet with admitted Patients regularly, enquire about their problems / complaints and insure their care
  • Collect feedback in prescribed feedback forms from all patients and collate the feedback received into an MIS to be shared with the top management on a periodic basis
  • Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner
  • Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital
  • Liaise with respective HODs and the Floor Manager upon receiving a complaint, and also report the same to Facility Director
  • Prepare, update and circulate list of VIP patients regularly to top management
  • Meet with patients who are scheduled for discharge and record their feedback in the GR Module

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: Fortis
Location(s): Delhi, NCR

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Keyskills:   Healthcare Operations Hospital Management Hospital Operations Operations Patient Relations

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