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Engineer - Cloud Operations @ Tata Communications

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 Engineer - Cloud Operations

Job Description

  • The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities
  • Taking ownership of customer issues reported, solving their problems through by providing resolution.
  • Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets
  • Demonstration of problem-solving skills
  • Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
  • Maintain awareness of latest technologies in the domainCisco ACI, Firewall, HSM and AI cloud with NSX
  • Job Classification

    Industry: Telecom / ISP
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: System Administrator / Engineer
    Employement Type: Full time

    Contact Details:

    Company: Tata Communications
    Location(s): Chennai

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    Keyskills:   hsm high availability firewall cloud operations cisco aci kubernetes vmware microsoft azure networking ansible docker amazon ec2 system administration git active directory saas devops paas linux microsoft windows jenkins iaas aws cloud computing

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    Tata Communications

    About the Business\n\nFiserv, Inc. (NASDAQ: FISV) aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including...