HRSS Specialist
- Opentext
- 3 - 6 years
- Bengaluru
- 6 months ago
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Job Description
You Are Great AtService Excellence
Data Accuracy & Compliance
- Ensure accurate and timely data entry in HR systems (SuccessFactors, OTSM etc).
- Adhere to data privacy and compliance standards, minimizing risk and ensuring audit readiness.
Employee-Centric Support Delivery
- Serve as the first point of contact for HR-related inquiries, ensuring timely and accurate responses.
- Deliver high-quality service through multiple channels (email, chat, phone, ticketing systems).
- Maintain a strong customer service orientation, ensuring a positive employee experience.
Process Optimization & Continuous Improvement
- Identify service delivery gaps and recommend process improvements.
- Participate in service excellence initiatives such as Lean, Six Sigma, or Kaizen projects.
- Monitor service metrics (e.g., SLA, TAT, CSAT) and implement corrective actions when needed.
Collaboration & Stakeholder Engagement
- Work closely with HR Business Partners, Payroll, IT, and other departments to resolve complex issues.
- Support cross-functional projects aimed at enhancing HR service delivery.
Reporting & Analytics
- Track and report on service performance metrics.
- Use data insights to drive decisions and improve service quality.
- Apply sound judgment and discretion with sensitive information.
- Work towards achieving the goals and objectives outlined for HR Shared Services.
- Responsible for the creation and maintenance of Knowledgebase documents for employees, managers, and HR Shared Services.
- Administer quality checks and audits to verify data accuracy.
- Provide ongoing support and collaboration with team members.
- Foster an environment of continuous learning and improvement.
- Keeping in mind how changes to policies and processes will impact responses from the centre, ensuring that updates are also reflected in the HR Knowledgebase.
- Leverage the HR Knowledgebase to ensure employees are always provided with accurate and timely information.
- Assist and train current and new team members.
- Ability to work in a high-growth, fast-paced environment requiring agility to meet changes in business demand.
- Excellent verbal and written communication skills with a focus on customer experience.
- Effective at managing multiple priorities under tight deadlines; ability to prioritize conflicting demands and organize time and resources to deliver consistent results.
- SAP/SuccessFactors knowledge would be an asset.
- Must convey a high level of personal integrity and a passion for excellence.
- 3-6 years directly related work experience in an HR environment capacity, providing direct support to front-line employees and people leaders.
- Bachelors degree or equivalent in Business, Human Resources, Organizational Behavior, or related field.
- HR professional accreditation preferred.
Job Classification
Industry: Software ProductFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR GeneralistEmployement Type: Full timeContact Details:
Company: OpentextLocation(s): Bengaluru
Keyskills: six sigma sap customer service kaizen lean joining formalities orientation hr generalist activities hiring process optimization hrsd human resource management successfactors employee engagement exit formalities induction recruitment payroll
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