Salesforce CRM SDM Consultant
- Capgemini Technology
- 10 Positions
- Bengaluru
- 6 months ago
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Job Description
Salesforce CRM SDM
"Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
Experienced in Managing Multi Org / Global implementations of Salesforce application ( Sales, Service, Health clouds)
Management and be aware of KM processes that are necessary to effectively manage RUN
Responsible for proactive monitoring and ensuring high availability of salesforce applications
Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
Responsible for Weekly/Monthly SLA tracking and reporting
Must be able to drive Major Incident management process
Ensure minimizing all backlogs of issues reported from production
Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: IT Operations / EDP / MISFunctional Area: Not SpecifiedRole/Responsibilies: Salesforce CRM SDM ConsultantContact Details:
Company: Capgemini TechnologyLocation(s): Bengaluru
Keyskills: sdm crm salesforce
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Capgemini Technology
Capgemini Technology Services India Limited Capgemini in India is over 85,000 people strong across nine cities (Mumbai, Bangalore, Gurgaon, Noida, Gandhinagar, Hyderabad, Pune, Kolkata and Chennai - Trichy and Salem). A pioneer in the IT industry, Capgemini has over 45 years of global expertise ...
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