CRM Executive / Inside Sales Executive
- Mentor Infocomm
- 5 - 10 years
- Chennai
- 6 months ago
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Job Description
We are looking for a proactive and customer-focused CRM / Inside Sales Executive to manage client relationships and drive sales growth in the ICT sector. The role involves handling inbound/outbound sales calls, maintaining the CRM database, generating leads, following up on prospects, and ensuring exceptional customer experience throughout the sales cycle.
Key Responsibilities
1. Lead Generation & Client Acquisition
- Identify, qualify, and generate new business opportunities through cold calls, emails, networking, and online research.
- Maintain and update the CRM database with accurate lead and customer information.
- Follow up on inbound leads and nurture prospects to conversion.
2. Sales Process Management
- Present company products and services ( Telecom, Networking, ICT solutions) to potential clients via calls, emails, or virtual meetings.
- Prepare and send proposals, quotations, and tenders as per client requirements.
- Coordinate with the technical team to understand client needs and provide suitable solutions.
- Negotiate and close sales to meet or exceed targets.
3. Client Relationship Management
- Build and maintain strong relationships with customers to ensure repeat business and referrals.
- Handle client inquiries, resolve issues, and ensure customer satisfaction.
4. Coordination & Reporting
- Liaise with operations, finance, and technical teams for smooth project execution.
- Maintain regular sales reports and submit them to the Sales Manager.
- Track competitor activities and market trends to identify business opportunities.
Key Skills & Competencies
- Strong verbal and written communication skills.
- Proficiency in MS Office and CRM tools.
- Knowledge of ICT products/services such as Internet Leased Lines, FTTH, Network Solutions, Cloud Services, and Telecom Products.
- Persuasive, confident, and target-oriented.
- Strong organizational and time management skills.
- Ability to handle multiple client accounts simultaneously.
Qualifications & Experience
- B.E/B.Tech, Bachelors degree in Business Administration, Marketing, or a related field.
- 5 years of inside sales or tele-sales experience in ICT/Telecom/Internet Service Provider industry (freshers with strong communication skills may also apply).
- Understanding of sales principles and customer service practices.
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: FreshersContact Details:
Company: Mentor InfocommLocation(s): Chennai
Keyskills: Customer Relationship Management Quotation Preparation Sales & Negotiation Skills Follow-up Time Management Lead Generation Data Analysis Prospecting Active Listening & Empathy Reporting
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Mentor Infocomm
Mentor Infocomm was established in the beginning of 2012. We have grown into a leading provider of enterprise Solutions,Networking, Security and IT infrastructure management solutions in India. Headquartered in Chennai, India, Our customersspan a wide range of Industries, f...
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