* Handle inbound and outbound calls for international customers.
* Meet performance targets including call handling time, quality, and customer satisfaction
* Ensure first-call resolution (FCR) and maintain service level agreements (SLAs).
* Strong organizational and multitasking skills.
* Basic computer skills (MS Office, CRM systems, typing speed)

Keyskills: center international bpo customer service uk shift us shift international voice process bpo
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...