Communications Trainer, Voice & Accent trainer- Pune
- Tech Mahindra
- 2 - 7 years
- Hyderabad
- 9 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Develop a schedule to assess training needs
- Ability to train on sounds (IPA), grammar and soft skills
Excellent verbal and written communication skills
- Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
- Provide Feedback and suggestions for improvement
- Publish Dashboards at defined intervals
- Publish compliance dashboards as per plan
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability and Integrity of Data
- Provide Feedback and suggestions for improvement
- GAP Analysis & Controls
- Continuous Focus and Drive to meet and exceed department SLAs
- Conduct New Hire training and Refresher training based on TNA
- Conduct V&A interviews for the process
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Ability to train on sounds (IPA), grammar and soft skills
- Excellent verbal and written communication skills
- Should have good knowledge of audit and evaluation function
- Should have good understanding capabilities to improve customer experience
- Ready to work in Shift timing as per process requirement
- Knowledge of usage of MS Office
- Must be fluent in English language
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Voice & Accent TrainerEmployement Type: FreshersContact Details:
Company: Tech MahindraLocation(s): Hyderabad
Keyskills: Communication Training Voice And Accent Training Accent Training Behavioural Training Accent Accent Neutralization VNA Voice And Accent
Similar positions
Tech Mahindra
Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborat...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in