Communications Trainer, Voice & Accent trainer- Pune
- Tech Mahindra
- 2 - 7 years
- Hyderabad
- 6 months ago
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Job Description
Role & responsibilities
- Develop a schedule to assess training needs
- Ability to train on sounds (IPA), grammar and soft skills
Excellent verbal and written communication skills
- Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
- Provide Feedback and suggestions for improvement
- Publish Dashboards at defined intervals
- Publish compliance dashboards as per plan
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability and Integrity of Data
- Provide Feedback and suggestions for improvement
- GAP Analysis & Controls
- Continuous Focus and Drive to meet and exceed department SLAs
- Conduct New Hire training and Refresher training based on TNA
- Conduct V&A interviews for the process
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Ability to train on sounds (IPA), grammar and soft skills
- Excellent verbal and written communication skills
- Should have good knowledge of audit and evaluation function
- Should have good understanding capabilities to improve customer experience
- Ready to work in Shift timing as per process requirement
- Knowledge of usage of MS Office
- Must be fluent in English language
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Voice & Accent TrainerEmployement Type: FreshersContact Details:
Company: Tech MahindraLocation(s): Hyderabad+ View Contact
Keyskills: Communication Training Voice And Accent Training Accent Training Behavioural Training Accent Accent Neutralization VNA Voice And Accent
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