Senior Account Manager @ freshworks

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Senior Account Manager

freshworks
4 - 8 years
Chennai
6 months ago
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Job Description

Overview

As a Senior Account Manager , you will be responsible for managing a portfolio of high-value accounts, driving customer success, and accelerating revenue growth through upsell and cross-sell. You ll act as a strategic advisor helping customers maximize value from Freshworks solutions and achieve their business goals. This role requires a strong blend of relationship management, commercial acumen, and cross-functional collaboration.

Roles & Responsibilities

Own and manage relationships with a portfolio of assigned mid-market or enterprise customers
Understand customers strategic goals and align Freshworks products to address their business needs
Drive revenue growth through strategic account planning, upselling, and cross-selling
Build and execute Customer Success Plans tailored to each account s goals
Proactively manage renewals and ensure customer retention
Engage with key stakeholders across customer organizations, including VP and C-level decision-makers
Lead value-based conversations and product demos to expand usage across teams
Collaborate with internal teams (Customer Success, Solutions Engineering, Billing, Support, Product) to resolve issues and deliver exceptional customer experience
Conduct regular business reviews and share insights on product usage, performance, and optimization
Track account health, pipeline, and forecast revenue accurately
Represent the customer voice internally to help shape product roadmap and go-to-market strategies

Qualifications

4 6 years of overall experience in Sales or Account Management
Minimum 2 years of SaaS sales or solution-based selling experience
Experience managing and growing complex custo

Job Classification

Industry: Software Product
Functional Area / Department: Sales & Business Development
Role Category: Enterprise & B2B Sales
Role: Key Account Manager
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Chennai

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Keyskills: Relationship management Data analysis Usage Project management Billing Customer retention Account management CRM Salesforce Account planning

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

Senior Account Manager @ freshworks

Home > Enterprise & B2B Sales