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Lead - Technical Program Manager @ freshworks

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 Lead - Technical Program Manager

Job Description

Job Description
We are seeking a proactive and detail-oriented NPI (New Product Introduction) Program
Manager to lead cross-functional program execution for new product and feature launches. This
mid-career role will coordinate efforts across multiple functions such as Product, Engineering, IT,
Finance, Enablement, Marketing, and Support to ensure a smooth and successful go-to-market
launch. Ideal candidates will bring strong program management experience, a passion for
operational excellence, and a strong understanding of go-to-market processes.

Key Responsibilities
Support and manage end-to-end planning and execution of NPI programs from concept through launch and early post-launch adoption.
Drive alignment across all stakeholder functions such as Product, Engineering, IT, Finance, Marketing, Sales, Enablement, and Support to ensure readiness for launch.
Create and manage detailed project plans, timelines, risks, and dependencies across workstreams.
Coordinate development of GTM collateral, sales enablement content, internal training, and support documentation.
Facilitate stakeholder meetings, launch reviews, and go/no-go checkpoints to drive timely decision-making.
Monitor execution progress and provide clear status updates and escalations to leadership and cross-functional stakeholders.
Collaborate with Product Marketing and Enablement teams to deliver impactful launch messaging, demos, and rollout plans.
Partner with Support and Customer Success to prepare internal teams and resources for customer inquiries and adoption.
Identify and implement process improvements to optimize launch efficiency and cross-team coordination.
Qualifications
5-7 years of experience in program management, product operations, or go-to-market roles within a tech or SaaS organization.
Proven ability to manage complex, cross-functional projects with multiple stakeholde

Job Classification

Industry: Software Product
Functional Area / Department: Product Management
Role Category: Product Management - Technology
Role: Product Manager
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Chennai

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Keyskills:   Product engineering Operational excellence Manager Program Management Project management Product life cycle management Packaging Stakeholder management JIRA Product marketing New product introduction

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...