Director, Product Design
- freshworks
- 2 - 15 years
- Bengaluru
- 5 months ago
- Email to a friend
- Report this job
Job Description
Job Description Overview
At Freshservice, we re on a mission to uncomplicate enterprise software . We believe that powerful tools should be intuitive, delightful, and accessible without a steep learning curve. As a modern, AI-powered ITSM platform trusted by thousands of organizations, Freshservice is doubling down on design as a strategic differentiator especially as we scale within large and sophisticated enterprises.
At Freshservice, we re on a mission to uncomplicate enterprise software. We believe powerful tools don t have to come with a steep learning curve and that great design is the bridge between complexity and clarity.
Freshservice is a modern, intuitive AI-powered ITSM platform from Freshworks, trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale, we are doubling down on design as a strategic differentiator, especially as we deepen our footprint with large, sophisticated enterprises.
If you re someone who craves the challenge of transforming complexity into elegant, user-centered solutions, and you believe enterprise users deserve the same quality of experience as consumers, this is the role for you.
We are looking for a visionary Director of Product Design to lead the strategy and execution for our IT Asset Management (ITAM) and Device42 (D42) product suite. This is a senior leadership position where you will shape the future of how organizations discover, manage, and optimize their complex IT infrastructure.
At Freshworks, our mission is to uncomplicate enterprise software. With the integration of Device42, a comprehensive IT infrastructure management platform, we are bridging the critical gap between IT Service Management (ITSM) and IT Asset Management. This creates a single source of truth for IT data, enhancing workflows and providing a deep understanding of asset relationships.
If you are passionate about transforming complex data and workflows into elegant, user-centered solutions and believe that enterprise users deserve exceptional experiences, this role is for you. You will be the primary design leader responsible for the discovery, tracking, and management of hardware, software, and network assets, ensuring our platform is both powerful and incredibly simple to use.
Roles & Responsibilities
1. Vision & Strategy:
- Define and drive the holistic design vision for the ITAM and Device42 product portfolio, ensuring it aligns with our overall product and business goals.
- Champion a culture of design excellence, innovation, and deep user empathy.
- Partner with VPs of Product and Engineering to shape the product roadmap and ensure a cohesive user experience across all touchpoints.
- Present and defend design strategies to executive leadership, using data and user research to build compelling narratives.
2. Team Leadership & Mentorship:
- Lead, mentor, and grow a high-performing team of 10+ product designers and UX researchers.
- Foster a collaborative and inclusive environment that encourages creative thinking and professional growth.
- Establish and manage design team operations, including critiques, reviews, and planning, to ensure high-quality output.
3. Design Execution & Process:
- Oversee the end-to-end design process, from user research and discovery to high-fidelity prototyping and implementation.
- Drive the creation of intuitive and elegant user experiences tailored to the specific needs of ITAM and infrastructure management users.
- Champion the evolution of our design system to ensure consistency and scalability across the ITAM and D42 product suites.
- Integrate quantitative data and qualitative user insights into the design process to make informed decisions.
- Experience: 12-15 years of experience in product design, with at least 2 years in a senior leadership role (e.g., Senior Design Manager, Head of Design, Director) managing and mentorin
Job Classification
Industry: Software ProductFunctional Area / Department: Product ManagementRole Category: Product Management - TechnologyRole: Product HeadEmployement Type: Full timeContact Details:
Company: FreshworksLocation(s): Bengaluru+ View Contact
Keyskills: Computer science User research Automation Ticketing Configuration management Product design MSP Stakeholder management Analytics Visual Design
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in