Manager - CX Design @ Cleartrip

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Manager - CX Design

Cleartrip
8 - 12 years
Bengaluru
8 months ago
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Job Description

Lead customer experience design initiatives to enhance user journeys across multiple touchpoints, both digital and physical Use data-driven insights, customer feedback, and behavior analytics to inform design decisions Collaborate with cross-functional teams in product, marketing, engineering, and support to implement seamless CX solutions Design wireframes, journey maps, and prototypes to test and validate customer flows Drive customer research initiatives including surveys, usability testing, and persona development Define and track CX KPIs such as NPS, CSAT, and customer retention, using them to prioritize projects Serve as the voice of the customer in strategic discussions, advocating for intuitive and impactful experiences

Job Classification

Industry: Travel & Tourism
Functional Area / Department: UX, Design & Architecture
Role Category: Architecture & Interior Design
Role: Design Manager
Employement Type: Full time

Contact Details:

Company: Cleartrip
Location(s): Bengaluru

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Cleartrip

We come together each day to fulfill a promise of offering the single most comprehensive travel experience to users, through award-winning Mobile and Desktop solutions. With intuitive products that have the largest selection of flights and hotels, we keep customers at the center of everything we do.

Manager - CX Design @ Cleartrip

Home > Architecture & Interior Design