Lead - Business Systems Services @ freshworks

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Lead - Business Systems Services

freshworks
4 - 8 years
Chennai
6 months ago
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Job Description

We are looking for a hands-on Salesforce Administrator with strong development skills who can own the technical health, scalability, and performance of our Salesforce platform.
This role is ideal for someone who thrives in core Salesforce configuration and custom development (Apex, Flows, SOQL) while collaborating with business teams to deliver high-impact solutions.
Your primary focus will be on Salesforce administration and development, with secondary exposure to GTM (Go-To-Market) systems such as Marketo, Outreach, and other integrated sales/marketing tools.

Key Responsibilities
Core Salesforce Administration Development

Design, develop, and maintain Apex classes, triggers, Flows, Lightning components, and SOQL queries
Configure Salesforce objects, fields, page layouts, record types, security model, validation rules, and automation
Troubleshoot and resolve complex technical issues, acting as an escalation point for the admin/support team
Manage release cycles, deployments, and sandbox refreshes following Salesforce best practices
Monitor system performance, integrations, and error handling

Business Engagement Solution Design

Partner with business users to understand requirements and translate them into technical solutions
Implement automation and process improvements to streamline GTM workflows
Support integrations between Salesforce and other enterprise applications (Marketo, ERP, etc.)
Maintain high standards for data integrity, governance, and security

Continuous Improvement Innovation

Evaluate Salesforce releases and AppExchange solutions for potential adoption
Identify opportunities for optimization in Apex, Flows, and integrations
Provide technical guidance and mentoring to junior admins or analysts
Document solutions, configurations, and custom code for maintainability

Qualifications

5+ years Salesforce administration and development experience
Proven expertise in Apex scripting, Flow automation, SOQL, and declarative tools
Salesforce Certified Administrator required;

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Chennai

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Keyskills: Computer science ERP Automation Enterprise applications Analytical data integrity Continuous improvement Middleware Apex Salesforce

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

Lead - Business Systems Services @ freshworks

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