Director
- Vee Healthtek
- 10 - 20 years
- Bengaluru
- 8 months ago
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Job Description
JOB DISCRIPTION for WFM - Director / Sr. Director / AVP
A WFM (Workforce Management) Head is responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives, ensuring efficient operations and cost-effectiveness. This involves forecasting staffing needs, creating schedules, managing real-time performance, and analysing data to improve efficiency and service levels.
EDUCATION : MBA in Business Administration or Equivalent
EXPERIENCE : 15+ Yrs., minimum 10 yrs. In WFM
LOCATION : Bangalore
INDUSTRY : BPO (Preferably US HealthCare Domain)
CORE RESPONSIBILITIES
Strategic Planning: Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business goals.
Forecasting and Scheduling: Utilize historical data and trends to accurately forecast staffing needs, create efficient schedules, and manage time-off requests.
Real-time Management: Monitor and manage real-time performance, adjust staffing levels, and ensure service level agreements are met.
Performance Analysis: Analyse workforce data, identify areas for improvement, and implement strategies to optimize efficiency, productivity, and cost management.
Team Leadership: Manage, coach, and develop a team of workforce analysts, providing guidance and support to achieve performance goals.
System Management: Oversee the WFM system, ensuring it's properly configured and maintained, and work with vendors for system upgrades and support.
Compliance: Ensure compliance with labour laws and company policies related to workforce.
Stakeholder Communication: Effectively communicate with stakeholders, including operations teams and senior management, regarding workforce performance and strategies.
KEY SKILLS & QUALIFICATIONS
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Proficiency in workforce management software and tools
Ability to lead and motivate a team
Understanding of workforce management principles and best practices
Experience in forecasting, scheduling, and performance management
Ability to translate data into actionable insights
In essence: the WFM Head plays a crucial role in ensuring a company has the right people, with the right skills, in the right place, at the right time, to meet its operational goals and deliver excellent service.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: ManagementRole: Management - OtherEmployement Type: Full timeContact Details:
Company: Vee HealthtekLocation(s): Bengaluru
Keyskills: Workforce Management
Vee Healthtek
NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT...
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