Customer Relationship Manager
- ICICI Lombard
- 99 Positions
- Mumbai
- 5 months ago
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Job Description
- Roles and Responsibilities
- Manage customer relationships through effective communication, empathy, and problem-solving skills.
- Handle incoming calls from customers to resolve their queries and concerns in a timely manner.
- Provide accurate information on products/services offered by the company to meet customer needs.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer requirements.
- Escalate complex issues to senior team members or supervisors when necessary.
- 0-4 years of experience in BPO voice process, customer handling, or related fields.
- Excellent English language proficiency with good verbal and written communication skills.
- Ability to work in a fast-paced environment with multiple priorities simultaneously.
- Strong analytical skills for resolving customer complaints efficiently.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Relationship ManagerContact Details:
Company: Icici Lombard GeneralLocation(s): Mumbai+ View Contact
Keyskills: customer relationship customer support customer service customer care telecalling cse telesales csa csr
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₹ 0 to 4 Yr
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ICICI Lombard
ICICI Lombard General Insurance Company Limited ICICI Lombard General Insurance Company Ltd is India's leading private sector general insurance company. We are a 74:26 joint venture between ICICI Bank Limited and Lombard Canada Inc. As a part of ICICI Group, we are well known for our innova...
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