Genesys Co-Pilot Lead
- Knack Global
- 5 - 8 years
- Mohali, Chandigarh
- 6 months ago
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Job Description
- Must have hands-on experience with Genesys Cloud, specifically configuring and managing its core features and AI capabilities.
- Direct experience with Co-pilot, preferably Genesys Co-pilot, including deployment, training, and optimization of its generative AI and natural language processing (NLP) models.
- Proficiency in using Genesys Cloud APIs and web services to integrate Co-pilot with existing CRM, knowledge bases, and other business applications.
- Solid understanding of cloud architecture and deployment best practices within a Genesys environment, ensuring security and scalability.
- Proven ability to manage the full project lifecycle, from initial requirements gathering to final deployment and post-launch support.
- Experience with Genesys reporting and analytics to measure Co-pilot's effectiveness and identify areas for improvement.
- Knowledge of healthcare data privacy regulations (like HIPAA) and the ability to ensure the Genesys environment is secure and compliant.
- Strong technical troubleshooting skills to quickly resolve issues related to the Genesys platform, integrations, and overall infrastructure.
Interested candidate can share their resume on me*******8@kn********l,com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Business Intelligence & Analytics - OtherEmployement Type: Full timeContact Details:
Company: Knack GlobalLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Natural Language Processing Genesys Cloud Ai Genesys API Integration Healthcare data Policy
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Knack Global
Knack Systems is a Global Information Technology Services company providing a full spectrum of IT Services in the marketplace with a focus on end-to-end SAP solutions. Additionally, we offer superior expertise in e-Business Consulting
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