International process Email & chat | Customer Support | Non voice
- IntouchCX
- 1 - 6 years
- Bengaluru
- 6 months ago
- Email to a friend
- Report this job
Job Description
Greetings from IntouchCX !We are currently Hiring for International Non Voice Process - Email & Chat Support Customer Service Associate Immediate joiner requiredContact Details:
HR : Jestina
Mobile number : 8147091***
Email ID : je******************y@in******x.com
The role of Customer Support Associate (CSA), will be responsible for:
- Answering player support queries via Email and chat and Discord
- Troubleshooting game issues via Email and Discord
- Answering player queries about features and functionalities of the clients service offerings
- Answering questions regarding game issues and making recommendations
- Escalate product related issues to internal teams & close loop
- Going the extra mile to engage with players by solving their issues and ensuring satisfaction
Requirements:-
- An obligation to deliver exceptional customer service
- Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
Critical Skills:-
- Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
- Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
- Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
Educational/Work Experience and Requirements
- Must have minimum 6 months experience in international process.
- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
Benefits:-
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
Interested Candidates can contact to 8147091*** (HR Jestina)
or
you can send your CV'S to je******************y@in******x.com
Immediate joiners only!!!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Email Support Customer Service Non Voice Customer Handling Chat Support Bpo Non Voice International Chat Process Verbal Communication Email Process Chat Process Customer Support Written Communication Chat Email Writing
Similar positions
IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in