Service Relationship Manager- Affluent Banking
- Indusind Bank
- 1 - 6 years
- Noida, Gurugram
- 6 months ago
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Job Description
Job Summary: To manage and impact improvement in the Affluent Clients' Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry.
Responsibility Areas:
- Support in managing all Private Bank sales and service activities for the assigned region
- Provide complete and comprehensive information to customers on products, services and
ensure best services are provided to them - Analyze clients cash, capital, and investment needs
- Monitor the performance of client accounts and suggest ways to improve returns
- Ensuring appropriate control framework is in place and operations risk are properly managed
- Automating key activities of the business to gain efficiency in delivery
- Streamlining of the digitization activities in the process
- Assure adherence to the guidelines set by the bank
- Ensure bank meets the audit, compliance regulatory requirements
- Gather latest Market intelligence and track benchmark against best practices in competitor banks.
- Manage and improve the customer journey and partner experience to differentiate the bank
from competition - Evaluate the feasibility of Digital enablement from offering, channel process point of view and
ensure its implementation to improve overall operational efficiency - Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
Preferred Skill Set:
- Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role
- Will bring a mix of business acumen and Service orientation to be able to create service
excellence as a culture with a view to enhance business value - Excellent communication, analytical & reviewing skills
- Inter-personal coordination & Team Player
- Previous exposure to CRM systems and Finacle is a critical skill.
- Excellent ability to use Excel and PowerPoint
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Indusind BankLocation(s): Noida, Gurugram
Keyskills: Branch Operation Forex Transactions Service Desk Service Operations HNI Sales Trade Desk Service Delivery
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Indusind Bank
IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
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