Key Areas of Responsibility:
Processes customer Sales orders and Repair Sales Orders including order entry, order maintenance and cancellation.
Processes Return Material Authorizations (RMA)
Assists resolves Receipt non conformities (distress ).
Reviews Processes Inventory Adjustment Requests
Assists resolves Proof of Delivery Issues
Provides order status as well as information around delays and other order related issues to customers if required.
Processes and resolves order exception reports
Processes customer complaints and provides status to customers
Handles Order Escalations (allocations and prioritization)
Provides adequate response/information to questions/requests from in and external customers.
Handles Customer, Product and Order Holds
Maintains Pricelists
Handles Part Substitutions
Reports quality issues/concerns to appropriate personnel
Assists in initiatives driving towards a seamless order flow
Recognizes and reports process and system non conformities

Keyskills: logistics logistics coordination warehouse sales customer handling logistics management supply chain warehouse operations warehouse management logistics operations inbound logistics supply chain management outbound logistics inventory management
At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and h...