Group Manager
- World Network Services
- 10 - 18 years
- Visakhapatnam
- 5 months ago
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Job Description
Job Description
Group Manager will closely be working with the management team at a leadership level. Roles & Responsibilities: Client Engagement: To assist and provide support to Line Manager on ad-hoc projects
- Ensure that all transactions are executed with proper approvals wherever required
- Provide effective support to department head in managing Business and Client requirements.
- Provide support for the regular review and update of Operating Procedures in the team, ensuring changes to processes are updated and documented.
- Support the team in all audit engagements, risk reviews and process review as and when required People Development:
Conduct Monthly huddles
- Quarterly 1-1s to be performed
- Monthly team meeting to be performedTeam/Process Management:
- Ensure NCNS are controlled and proper feedback shared to employees
- Manage queues properly and avoid adhoc request
- Keep the OT hours at minimal level
- MIS reports are sent on time
- Review process update tracker and ensure team are aware of the updates.Efficiency Management:
- Ensure set productivity targets met by team members on daily basis.
- All the staff in your team to be cross trained atleast 2 products and they deliver atleast 5% of the daily productivity in their cross trained products.Knowledge:
- Ensure team is attending all the training session as per requirement of WNS and Client
- Ensure team is completing the web based training before the deadline.Quality:
- Ensure Minimal operational errors and nil operational/financial loss errors
- All errors/nearmisses are reported ontime to management without delay
- Root cause analysis performed for errors and corrective action implelented. Maintain document for the same
Preferred candidate profile
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: World Network ServicesLocation(s): Visakhapatnam+ View Contact
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Company Overview: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting a...
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