Lead - Workforce Management (WFM)
- Globallogic
- 5 - 10 years
- Hyderabad
- 6 months ago
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Job Description
Description:GlobalLogic is seeking a motivated and experienced Team Lead to oversee daily operations, guide team members, and ensure the successful delivery of projects and tasks. The ideal candidate will possess strong leadership skills, excellent communication, and a results-oriented approach.
Requirements:
Workforce & Capacity Management
- Monitor capacity, capacity forecasts, and resource utilization across projects
- Support demand-supply alignment by ensuring workforce availability meets operational targets.
- Collaborate with cross-functional teams to anticipate sourcing and task allocation needs.
Operational Excellence
- Drive process optimization and reduce operational inefficiencies.
- Track key performance indicators (KPIs) and service level agreements (SLAs) to ensure consistent performance.
Stakeholder Communication
- Translate complex capacity data into actionable insights for non-technical stakeholders.
- Escalate blockers and present timely updates on operational initiatives.
Data Management & Automation
- Build and maintain dashboards using Google Sheets, including formulas, pivot tables, and data visualizations.
- Automate routine reporting and tracking workflows using Google Apps Script or equivalent tools.
- Identify opportunities to scale operations through automation and tooling.
Job Responsibilities:
- Experience working in fast-paced environments or with globally distributed teams.
- Exposure to tools like Tableau, Power BI, or SQL is a plus.
- Understanding of operational KPIs, task allocation, and performance tracking systems.
- Proven experience in workforce management and capacity planning.
- Strong command of Google Sheets, including advanced formulas, charts, and data modeling.
- Hands-on experience with automation tools (e.g., Google Apps Script, Zapier, or similar).
- Excellent verbal and written communication skills; comfortable engaging with stakeholders across levels.
- Analytical mindset with a problem-solving orientation and attention to detail.
What We Offer:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: GloballogicLocation(s): Hyderabad
Keyskills: development verbal communication power bi hrsd workforce management google sheets sql tableau workforce planning operations capacity planning written communication recruitment leadership workforce resource utilization reporting communication skills wfm
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