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It Helpdesk Manager At Xl Dynamics India Pvt Ltd @ XL Dynamics

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 It Helpdesk Manager At Xl Dynamics India Pvt Ltd

Job Description

  • Position: IT Helpdesk Manager
  • Job Shift: Night
  • Experience: 8 - 10 years
  • Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
  • Job Location: PAN India
  • Salary Range: 10,00,000 15,00,000 p.a

KEY RESPONSIBILITIES:

  • Managing and supporting a team of Help Desk Technicians.
  • Mentoring your team, providing training, and conducting performance evaluations. Monitoring team performance and developing feedback reports for management.
  • Communicating with clients and providing in-person and phone support, if required.
  • Troubleshooting and resolving technical issues.
  • Managing escalations and ensuring any issues are resolved in a timely manner.
  • Prepare reports and share with stakeholders. 

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Head - Tech Support
Employement Type: Full time

Contact Details:

Company: XL Dynamics
Location(s): Mumbai

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Keyskills:   IT Helpdesk Manager IT Helpdesk IT Manager

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₹ 10-15 Lacs P.A

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XL Dynamics

XL Dynamics India Pvt. Ltd. XL Dynamics India is a financial services company founded in 2002. We provide niche mortgage banking services with operations in India and USA. We are focused on providing the highest quality of financial services to the US financial markets that includes forward m...