ServiceNow ITOM Developer
- Kyndryl
- 7 - 12 years
- Bengaluru
- 7 months ago
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Job Description
Role & responsibilities
- ITOM Implementation:
- Design and implement ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management, to gain comprehensive visibility into our IT environment.
- Configure MID Servers and integrate them with diverse network devices, servers, and applications for automated asset discovery.
- Define and deploy service maps to visualize relationships between IT components and ensure proactive incident management.
- AIOps Integration:
- Evaluate and implement AI-powered ITOM tools and functionalities to automate IT operations and optimize resource utilization.
- Build workflows and automations leveraging anomaly detection, root cause analysis, and predictive maintenance capabilities.
- Develop custom dashboards and reports to provide actionable insights for efficient problem resolution and performance optimization.
- Technical Expertise:
- Possess in-depth knowledge of ServiceNow ITOM modules, scripting languages (JavaScript, Jelly), and integration capabilities.
- Understand network and system administration principles with practical experience in device discovery and troubleshooting.
- Stay up-to-date with the latest advancements in AIOps and its integration with ServiceNow.
- Collaboration and Communication:
- Collaborate effectively with IT operations, network, and application teams to understand requirements and design optimal ITOM solutions.
- Communicate technical concepts clearly and concisely to various stakeholders, ensuring alignment and buy-in.
- Document configurations and procedures for future reference and knowledge sharing.
Preferred candidate profile
7+ years of hands-on experience in ServiceNow ITOM implementations.
- Strong expertise in:
- Discovery
- Service Mapping
- Event Management
- Proficient in JavaScript, Jelly scripting, and API integrations.
- Experience with MID Server configuration and troubleshooting.
- Good understanding of networking protocols, server infrastructure, and IT operations.
- Certified ServiceNow Administrator (CSA).
- Certified Implementation Specialist Discovery or Service Mapping.
- Excellent problem-solving, debugging, and analytical skills.
- Experience with AIOps, ML-based analytics, or predictive maintenance tools.
- Familiarity with CMDB health and governance frameworks.
- Exposure to cloud environments (AWS, Azure, GCP) and discovery in hybrid setups.
- Knowledge of ITIL v4 or other ITSM/ITOM best practices.
- Experience with ServiceNow integrations (like SolarWinds, AppDynamics, Zabbix, etc.).
- Prior involvement in Agile or DevOps environments.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: KyndrylLocation(s): Bengaluru+ View Contact
Keyskills: Event Management Servicenow Development Discovery ServiceMapping ITOM
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