8+ years of ServiceNow experience as architect with ServiceNow CTA certification.
ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM/Now Assist/Agentic AI.
A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures, indexing, performance analytics, designing dashboards and reports.
Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
Strong understanding of the ServiceNow platform and its functionalities.
In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
Project management and problem-solving expertise.
Business acumen and ability to translate business needs into technical solutions.
Adaptability and willingness to learn new technologies.
Preferred Technical and Professional Experience
Completion of IT Service Management (ITSM) Professional Plus Suite
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full time