Data & Marketing Services Controller
- Tech Mahindra
- 2 - 5 years
- Hyderabad
- 6 years ago
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Job Description
Job Description:KEY ACCOUNTABILITIES AND RESPONSIBILITIES:
- Responsibilities include supporting the analysis, testing and implementation of changes to systems and processes for the global ELT platforms, including the global ELT marketing website and Salesforce.
- Working with global colleagues to generate insights and produce accompanying visualisation using a range of tools including Power BI and Salesforce.
- Play a pivotal role in the company's digital and data transformation, with a focus on advocating, communicating and supporting the local and global implementation of Salesforce technical development, as well as projects including marketing automation and helping to establish a global best practice surrounding data and analytics.
- Assisting with any and all projects managed by the Marketing Services Department.
- Mapping and maintaining marketing data usage and data flows across Press systems and marketing platforms.
- Working with the Senior Data and Marketing Services Manager (and Sr. Global Marketing Services Manager, as required) to reduce inefficiencies in current systems and processes.
- Proposing modifications to existing processes and systems in order to improve on an ongoing basis.
- Creating, compiling, analysing and distributing reports.
- Supporting the development of customer relationship management (CRM) systems (analysis of existing data, creation of new data sets, managing and supporting the implantation of new systems).
- Keeping up to date and expanding knowledge of new systems at the Press, coupled with the ability to learn new software and tools required for future development.
- Helping to develop and maintain a data dictionary and data flow documents, including user manuals for bespoke systems and processes.
- Undertaking data cleansing and processing as required.
- Analysing, identifying and implementing data cleansing requirements.
- Assist with any other requirements deriving from daily maintenance of websites and other web platforms.
- Daily team workflow management of data and report requests.
Education:
Relevant University degree, preferably in Mass Communications, Business, English, or Publishing
Knowledge & Experience:
- Strong analytical skills.
- Experience in data analysis and cleansing, using advanced features of MS Excel, such as filters, macros, embedded formulas, conditional formatting, graphical output, etc.
- Good experience with database software (Filemaker, Access, etc.).
- Experience with CRM databases (Salesforce, etc.) desirable.
- Experience with Content Management Systems (CMS) required.
- Basic familiarity with HTML.
- Ability to document processes and procedures clearly, concisely, and for a range of target audiences, in appropriate and correct written English.
- Understand how to solve typical web-related and data-related problems/challenges.
- Ability to use all Microsoft Office suite to create reports, write training documentations, document processes and develop presentations.
- 2 years direct work experience in a data role preferred.
- Basic understanding of/experience of working within the publishing industry desirable.
- Experience of working with SAP would be a bonus.
- Understanding of issue logging systems such as JIRA would be a bonus.
- Ability to work in a diverse constituency.
- The ideal candidate will be comfortable liaising with technical experts and translating the concepts to non-technical stakeholders.
- This is NOT a technical role, and it is not involved in data architecture design, data extraction or database maintenance, but basic familiarity with Content Management Systems (CMS), HTML and CSS is desired.
If you have relevant experience kindly send your updated CV to the given email ID: hk*******7@te*********a.com
Note: Looking for an Immediate Joiner
Job Location: Hyderabad
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Tech Mahindra LtdLocation(s): Hyderabad+ View Contact
Keyskills: Data Transformation Data Dictionary Marketing Automation Power Bi Data Cleansing Salesforce CRM Customer Relationship Relationship Management Data Analytics Data Reporting Content Management System CRM Salesforce
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₹ 2,25,000 - 5,00,000 P.A
Tech Mahindra
Hutchison Global Services is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group. HGS is currently present in ten countries the UK, Ireland, Italy, Israel, Australia, Austria, Denmark, Norway, Sweden and Hong Kong.
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