Product Support Representative II
- UKG
- 1 - 3 years
- Pune
- 6 months ago
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Job Description
As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach.
Growth and Development Opportunities:
At UKG, we prioritize your professional growth and development. Our onboarding journey includes a paid training and mentoring program, equipping you with the necessary tools and skills for success. We are committed to your continuous development, offering timely training for skill enhancement and supporting your career advancement goals.
Job Responsibilities:
Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence.
Maintain a high-level understanding of the extensive UKG product suite
Create and dispatch cases/tickets to the appropriate queue
Confirm and/or update customer contact information accurately
Monitor the customer self-ticket creation queue and provide timely assistance
Collaborate across teams to on-call technicians for urgent customer issues
Adhere to standard operating procedures and policies
Participate in assigned project work as necessaryRequired Qualifications:
Proficient in English, with strong verbal and written communication skills.
Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
1-3 years of customer service experience.
Highly motivated and team-oriented
Prior inbound phone support
Bachelors degree required: BCom, BA, BSc
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: UKGLocation(s): Pune
Keyskills: product support inbound customer service customer care customer support customer relationship management skills presentation skills sql production support technical support voice process application support structured products customer handling
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