International voice process @ IntouchCX

Job Description

Role & responsibilities

Job Title: Customer Support Executive International Voice Process (C1 Quality)

Location: B16 building, 5th floor , intouchcx , Raheja mindspace ,hyderabad
Work Mode: Work from Office
Shifts: Complete Night Shifts
Transport: Two-way cab facility provided (within 25 km radius from Radius)

Job Description:

We are hiring experienced professionals for our International Voice Process team. The ideal candidate must have strong communication skills, a customer-centric attitude, and prior experience in handling international voice support. Candidates must be fluent in English with C1-level proficiency and capable of handling customer queries and issues with efficiency and empathy.

Key Responsibilities:

• Handle inbound and outbound calls from international customers.
  
• Provide accurate, valid, and complete information by using the right methods and tools.
  
• Resolve customer issues promptly while ensuring a high level of customer satisfaction.
  
• Follow communication procedures, guidelines, and policies.
  
• Meet personal/team qualitative and quantitative targets.
  

Requirements:

• Minimum 6 months of experience in an International Voice Process.
  
• Excellent verbal communication skills in English (C1 level proficiency required).
  
• Strong listening, problem-solving, and customer handling skills.
  
• Willingness to work complete night shifts.
  
• Must be comfortable working from office.
  
• Candidates must reside within a 25 km radius from Radium to avail cab facility.
  

Perks & Benefits:

• Two-way cab facility (within 25 km of Radium).
  
• Competitive salary and performance-based incentives.
  
• Growth and learning opportunities in a global support environment.
  
• Supportive and inclusive work culture.
  

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Keyskills:   International Voice Process Bpo Voice Us Voice Process