Customer Support Executive - Healthcare (Voice Process)
- Writer Business
- 0 - 1 years
- Hyderabad
- 6 months ago
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Job Description
***************** We Are Hiring *******************************
Work Location: Gachibowli (AIG Hospital)
Interview Location: Writer Information, Kukatpally
Employment Type: Full-time
Interview Details:
Venue: Writer Information, Kukatpally
Date & Time: 25-Aug-25 to 29-Aug-25 [11am to 2PM]
Contact Person: [HR Vinay]
Landmark : 8th FLOOR, Vijay Sai Towers, opp. Croma, Vivek Nagar, Kukatpally, Hyderabad, Telangana 500072
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Job Overview:
We are looking for enthusiastic and customer-oriented individuals to join our Healthcare Voice Process. The role involves assisting patients and customers over phone calls regarding doctor appointments, doctor availability, medical processes, and insurance-related queries.
Key Responsibilities:
- - Handle inbound and outbound calls to assist patients and customers.
- - Book doctor appointments and share doctor availability.
- - Guide patients on hospital procedures and medical processes.
- - Explain insurance coverage and medical policies clearly.
- - Ensure customer satisfaction by resolving queries promptly.
- - Maintain accurate call records and follow company guidelines.
Requirements:
- Qualification: Graduation is mandatory. (B.Pharm / M.Pharm will be an added advantage).
- - Proficiency in English, Hindi, and Telugu (mandatory).
- - Excellent verbal communication and listening skills.
- - Strong customer handling and interpersonal skills.
- - Freshers and experienced candidates are welcome.
- - Willingness to work in a voice process environment.
Work Conditions:
- Shift Timings:
- Male employees: 24/7 rotational shifts
- Female employees: Day rotational shifts only
- Working Days: 6 days a week, 1 rotational week off
Benefits:
- - Competitive salary & performance incentives
- - Training and career growth opportunities
- - Exposure to the healthcare support domain
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Bilingual / Multilingual Support - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Writer BusinessLocation(s): Hyderabad
Keyskills: Customer Service Healthcare Bpo Healthcare Hindi Voice Process BPO Communication Skills Insurance Support appointment Booking English Language
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