Customer Support Associate Voice Process @ Tech Mahindra

Job Description

Role & responsibilities

• Handling the calls with good communication skills professionally. Can speak fluently in English along with Bengali or Hindi or Marathi or Gujarati languages.
• Patient centric and Excellent interpersonal and communication skills
• Be a self-starter with attention to detail.
• Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
• Log in hours (Total hours 10:00:00 hrs. & Production hours 9:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
• Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 10 hours login between 6am to 9pm)
• Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
• Process: Multilingual support for a Healthcare project
• Working days: 5 with 2 day rotational off.
• Educational mandate: any HSC / Graduate / Postgraduate can apply.

Preferred candidate profile

Strong written and verbal communication skills with neutral Indian Accent.
Ability to communicate calmly and diplomatically with patients & co-workers.
Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
Proficient in customer service
Active listening and comprehension skills
Strong customer service skills.
Ability to build positive relationships with patients.

IMPORTANT NOTE TO APPLY:

IF YOU ARE INTERESTED TO APPLY AND READY TO JOIN IMMEDIATELY

- Share your Resume to Sree Lakshmi - GS*******5@te*********a.com Contact @ 7207285***

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Keyskills:   English Bengali Gujarati Marathi Hindi