Virtual Drive || Call Quality Analyst || Multiple Locations @ Paisabazaar

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Virtual Drive || Call Quality Analyst || Multiple Locations

Paisabazaar
2 - 5 years
Hyderabad
6 months ago
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Job Description

Job Description Section:

Job Title: Call Quality Analyst

Location: Multiple Locations

Responsibilities:-

High performance delivery on all quality parameters

Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion

Data analysis and making designated reports/decks

Participate in calibrations to ensure consistent scoring & feedback delivery approach

Communicate to heighten awareness and focus on importance of positive customer experience

Make recommendations and drive process improvement

Reduce learning curve and help enhance product/process knowledge of new joinees

Ensure that internal policies, procedures, and compliance regulations are being followed

Customer/Client Interactions by using process knowledge and highlighting key areas to work on

Prepare TNA, publish and execute for 100% closure

Real Time Support (Production/Live Support) on the floor as per the business requirement

Desired Skills:

Must understand Audit & Coaching process

Excellent writing and comprehension skills

Extremely good verbal & written communications skills

Technical knowledge of English communication - sentence construction, grammar, punctuation etc.

Effective Presentation, Feedback & Coaching skills

Hands on experience on MS-Office; preferably on MS-Excel and Power Point

Customer orientation and Customer Service Attitude

Effective problem-solving skills and Highly energetic & enthusiastic

Interpersonal skills and Team work

Ability to handle/analyse data to generate Quantitative and Qualitative analysis

Kindly share your resume at am********h@pa********r.com

Job Classification

Industry: FinTech / Payments
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Call Quality Analyst
Employement Type: Full time

Contact Details:

Company: Paisabazaar
Location(s): Hyderabad

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Keyskills: Call Monitoring Call Quality Quality Monitoring QC Tools Call Audit Feedback Call Calibration 7Qc CSAT Six Sigma Quality

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₹ 4.5-5.5 Lacs P.A

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To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Paisabazaar

Paisbazaar.com, Tidel park, North C tower, 8th floor, OMR road Chennai

Virtual Drive || Call Quality Analyst || Multiple Locations @ Paisabazaar

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