Senior Team Lead-Quality Assurance @ Conduent

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Senior Team Lead-Quality Assurance

Conduent
7 - 12 years
Kochi
6 months ago
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Job Description

Experience Required

7+ years' experience in Quality assurance of claim adjudication process.
Strong expertise in healthcare claim adjudication
Accountable for functional, operational, and/or program management.
Achieves goals through the work of others.
Manages performance appraisals and pay reviews.
Identify and manages trainings for the team
Manages hiring and termination actions.
Maintain good Client Relationship
Ability to prioritize and perform under pressure in fast-paced environments
Six Sigma (Good to have)

Role & responsibilities

Evaluates the performance of the team.
Educates to enhance capabilities of soft skills, technical skills, and business Domain Knowledge to the team.
Identifies future learning education opportunities.
Assists in transitions.
Prepares baseline performance parameters at onshore locations.
Creates a road map for quality improvement.
Supports hiring needs.
Performs other duties as assigned
Complies with all policies and standards

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time

Contact Details:

Company: Conduent
Location(s): Kochi

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Keyskills: Quality Assurance Claims Adjudication

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Conduent

Conduent €“ a $6 billion company that supports the world€™s largest brands €“ offers a stable environment, solid benefits, and startup attitude that lets you map your own future. Here you€™ll be a hero to people around the world when they need one the most. Conduent is proud to of...

Senior Team Lead-Quality Assurance @ Conduent

Home > Operations