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Senior Team Lead-Quality Assurance @ Conduent

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 Senior Team Lead-Quality Assurance

Job Description

Experience Required

  • 7+ years' experience in Quality assurance of claim adjudication process.
  • Strong expertise in healthcare claim adjudication
  • Accountable for functional, operational, and/or program management.
  • Achieves goals through the work of others.
  • Manages performance appraisals and pay reviews.
  • Identify and manages trainings for the team
  • Manages hiring and termination actions.
  • Maintain good Client Relationship
  • Ability to prioritize and perform under pressure in fast-paced environments
  • Six Sigma (Good to have)

Role & responsibilities


  • Evaluates the performance of the team.
  • Educates to enhance capabilities of soft skills, technical skills, and business Domain Knowledge to the team.
  • Identifies future learning education opportunities.
  • Assists in transitions.
  • Prepares baseline performance parameters at onshore locations.
  • Creates a road map for quality improvement.
  • Supports hiring needs.
  • Performs other duties as assigned
  • Complies with all policies and standards

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time

Contact Details:

Company: Conduent
Location(s): Kochi

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Keyskills:   Quality Assurance Claims Adjudication

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Conduent

Conduent €“ a $6 billion company that supports the world€™s largest brands €“ offers a stable environment, solid benefits, and startup attitude that lets you map your own future. Here you€™ll be a hero to people around the world when they need one the most. Conduent is proud to of...