Assistant Manager - Operations
- Epicenter Technologies
- 1 Positions
- 5 months ago
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Job Description
Location: Bhayandar | Experience: 8+ Years | Qualification: Graduate
Are you a results-driven operations leader with a passion for team performance and customer experience Join us as an Assistant Manager Operations and help drive excellence in our voice process function.
Key Responsibilities:
Lead and manage voice process executives and team leaders
Monitor KPIs, analyze performance data, and implement improvement strategies
Drive outbound sales performance
Ensure compliance with quality standards and company policies
Conduct and present Weekly/Monthly Business Reviews (WBR/MBR)
Manage client communication and escalations
What Were Looking For:
We require someone who has experience in handling an inbound center (Preferably a 7 day working process with more than 9 hours of daily operational window) & has knowledge of all the Inbound core KPIs with some sales experience.
8+ years in voice process operations (2+ years in a supervisory role)
BPO or insurance industry background preferred
Strong leadership, communication, and analytical skills
Proficient in MS Office & CRM systems
Interested
Send your resume to mi***************r@ep****************y.com along with the following details
Total Experience (On paper AM exp):-
Current CTC:-
Expected CTC:-
Notice Period:-
Location:-
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Assistant Manager - OperationsContact Details:
Company: Epicenter TechnologiesLocation(s): Mira Bhayandar,
Keyskills: operations management cross selling customer service bpo operations management domestic bpo team management communication skills voice process
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Epicenter Technologies
We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West
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