Order To Cash Analyst @ HCLTech

Job Description

HCLTech Mega Walk-In Drive OTC Dispute Management | 4-8 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at OTC Dispute Management HCLTech

Interview Location:

HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119

Interview Date: 24th Aug 2025 ( Sunday )

Interview Time: 10:00 AM 3:00 PM

Work Location: Chennai

HR SPOC: Harish. K

Experience Required: 4 -11 Years (only eligible)

Shift : US Shift

Notice Period: Immediate Joiners

JOB Description

• Lead resolution of high-value or complex disputes.
• Act as a point of contact for escalations from analysts and associates.
• Conduct deep-dive analyses on dispute drivers and financial impact.
• Develop and refine SOPs based on evolving business needs.
• Liaise with legal and compliance teams for sensitive cases.
• Drive automation initiatives in dispute tracking and resolution.
• Mentor junior team members and conduct quality reviews.
• Represent the dispute team in cross-functional meetings.
• Stakeholder Management Handle escalations and communicate with senior stakeholders.
• Advanced Reporting Build and interpret complex dispute metrics.
• Project Management Lead initiatives to reduce dispute cycle time.
• Compliance Expertise Navigate legal and regulatory frameworks.
• Mentorship Guide junior team members and review their work.
• Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management Support implementation of new policies or tools.

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Keyskills:   Dispute Management OTC Order To Cash