Kickstart Your Career in Customer Support || Gurugram / Noida
- Waymore Recruiters
- 0 - 5 years
- Noida, Gurugram
- 5 months ago
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Job Description
Job Role Overview:
As a Customer Support Executive, you will be the first point of contact for customers. Your role is to handle queries, resolve issues, and ensure a seamless customer experience.
Roles & Responsibilities:
- Handle inbound calls and respond to customer queries effectively.
- Provide accurate information about products, services, and policies.
- Ensure first-call resolution and maintain high levels of customer satisfaction.
- Escalate unresolved issues to the concerned departments and follow up until closure.
- Collaborate with internal teams to ensure smooth issue resolution.
- Meet performance metrics such as call quality, response time, and customer feedback.
- Adhere to company policies and maintain a professional tone in every interaction.
Eligibility Criteria Who Can Apply?
Graduates (Freshers) Excellent opportunity to start your career
Undergraduates with prior BPO/Customer Support experience
Must have excellent English communication skills (both verbal & written)
Good listening skills, patience, and problem-solving attitude
Candidates from Delhi NCR preferred (as this is work from office)
Perks & Work Schedule:
Salary Range: 25k to 40k CTC + Attractive Performance Incentives
5 Days Working | Rotational US Shifts
Both Side Cab Facility provided by the company
Free Meals at the office
Training and skill development sessions for career growth
Opportunity to work with leading international clients
Location - Gurgaon / Noida
How to Apply:
If this role excites you, share your resume or connect directly:
Contact HR Jiya - 9315779*** (Call/Whatsapp)
Note:
This is a Work from Office role. Please do not apply if youre only seeking Work from Home opportunities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Waymore RecruitersLocation(s): Noida, Gurugram
Keyskills: BPO Inbound Voice Process Us Voice Process International BPO Inbound Process Blended Process Inbound Customer Service Customer Service International Call Center US Process CSA Customer Support IGT Rotational Shifts Concentrix TP International Voice Process UK Process
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