Hiring || CCE & GA || Junagadh & Gandhidham
- IIFL Finance
- 0 - 4 years
- Gandhidham
- 6 months ago
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Job Description
Role & responsibilities :
Gold Appraiser
- Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
- Conducting gold valuations and identifying gold purity accurately.
- Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
- Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
- Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
- Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
- Ensuring proper collection and storage of customer KYC documents.
- Following up with customers for timely collection of interest and principal payments.
- Providing good customer service at every step i.e. while pledging, releasing, or making interest payments.
Additional Responsibilities: In summary, the Gold appraiser is responsible for the end-to-end transaction process for gold loans - from valuation to disbursal to closure, along with customer service.
Customer Care Executive
- Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products.
- Participate in field-marketing activities to improve the brand visibility of IIFL Finance Limited branch in thecatchment areas and generate leads of prospective customers.
- Drive & ensure continuous customer engagement through various channels.
- Maintaining quality portfolio by tracking & controlling ROI.
- Provide after sales service to existing customers and obtain references from them to increase the customer base.
- Strong follow up on interest collections to keep NPAs (non-performing assets) under control.
Desired Candidate Profile (CCE) -
- Candidates with 6 months of sales experience in Banking & Financial Services can apply for the role.
- Freshers with flair in Sales can also apply.
In summary, the role focuses heavily on sales - acquiring new customers, engaging with existing ones, ensuring portfolio quality, and collecting payments to minimize defaults. Brand building through field marketing is also a key component.
Interested Candidates can share their Resumes at mi*******i@ii*l.com & 8356867***
Job Classification
Industry: NBFCFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: Walk-insContact Details:
Company: IIFL FinanceLocation(s): Gandhidham
Keyskills: Gold Sales Sales Marketing
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IIFL Finance
IIFL Finance Limited (hitherto referred to as IIFL) (NSE: IIFL, BSE: 532636) is one of the leading players in the financial services space in India. Together with its subsidiaries IIFL Home Finance Limited, IIFL Samasta Finance Limited (Formerly known as Samasta Microfinance Limited) and IIFL Open ...
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