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International Voice Process @ Lumina Datamatics

Home > Voice / Blended

 International Voice Process

Job Description

Role & responsibilities :


  • Selected candidates will be performing the role of Seller/Partner Support Associates for Marketplace projects.
  • This will entail analyzing data and addressing queries/concerns of Sellers over multiple communication channels
  • Act as a primary solution provider to Sellers/end customer/ SPOCs that are looking forward to have any issues/ concern addressed
  • In addition to providing a remarkable Seller/Customer/Client experience, Associate is expected to address tech/semi-tech issues, identify and implement process improvements, document and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases
  • Continuously strive to provide a world-class experience to sellers/partners

Preferred candidate profile

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Lumina Datamatics
Location(s): Mumbai

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Keyskills:   Us Voice Process US Process

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Lumina Datamatics

Lumina Datamatics is a trusted partner in providing Content Services, Retail Support Services, and Technology Solutions to several global companies in the Publishing and Retail industries worldwide. We are amongst the largest service providers in this space and our customers include 8 of the 10 larg...