Assessment center : WFO
- 24 7 ai
- 2 - 5 years
- Hyderabad
- 6 months ago
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Job Description
Summary:
The incumbent in this position of Assessment center analyst is responsible for performing Assessment Center executive work which is and may not be restricted up to administering assessments, streamlining recruitment process, GAPS Implementation matrix and completing audits for various touch points of end to end candidate assessment process. The incumbent shall ensure that the department runs efficiently and the process slip- free without any hitches, dips or errors in the process as designed in the program document (blue-print).
Job Responsibilities:
Core Competency Must Have:
- Aware of FLE- Process understanding
- Team and stakeholder calibration Prepare data for Weekly/Monthly and Quarterly reviews
- Self-Audit on interview process Team calibration- Variations to be reduced
- Work closely with supervisor to adhere to the action plan and share observations
- Ensuring that the candidates and process owners adhere to the guidelines set by the assessment center
- Handle challenges while administering assessments & conducting audits which includes understanding and assessing any anomalies in the tools used
- Possess knowledge of various steps in the hiring process
- Coordinates with stakeholders to complete the task within the timelines
- Participate in candidate orientation process to set expectations
- Integrate data about candidates and stakeholders behavior( during the test, by observing proctoring videos) ; derive conclusions and submit reports to supervisor on the assessment center hygiene and record the observations accurately
Functional Competency - Expected to have:
- Analytical and problem solving capabilities with attention to detail
- MS- Office Proficiency
- Multi-linguistic
- Excellent analytics, critical-thinking, and decision making skills.
- Ability to multitask and prioritize in a fast paced environment
- Proactive team player with active listening skills & good interpersonal skills
- Business Acumen- Global & Cultural Awareness
- Ability to work independently
- Target driven and achievement orientation
Performance Measures [Metrics for evaluating Job Holders]
- Operational (MEASURABLE)
- Establish systems and procedures in the team
- Quality audits for Assessment center
- Zero Defect processing
- Punctuality and self-discipline
- Stakeholder Management
- Result orientation
- Behavioral (NON- MEASURABLE)
- Self-motivation & go-getter
- Inclination towards being process driven
- Relationship building ability
- Ability to Interface with other departments
- Personal grooming and etiquette
- Punctuality & sincerity
Minimum requirements (Education Qualification & Work Experience)
- Graduate Or Associate Degree with minimum 3 years experience in a similar role.
- Min 2-5 years experience.
- Experience preferably from call/contact center.
- Knowledge of Hiring processes and practices
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Process TrainerEmployement Type: Full timeContact Details:
Company: 24 7 aiLocation(s): Hyderabad
Keyskills: Trainer Soft Skills communication coach Voice And Accent
24 7 ai
[24]7.ai is redefining how artificial intelligence, human insight, and deep vertical expertise can produce personalized, satisfying customer experiences. Our advanced conversational AI platform predicts consumer intent to create frictionless interactions that strengthen relationships and ...
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