Cluster Head - Winback @ IndiaMART

Were looking for a Cluster Head - Re acquisition / Winback

Business. You will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of customer acquisition count and service sold from a pool of old churned customers. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

• Sales Process Management: Ensure that the entire team follows the target inputs and efforts. Experience in daily sales ops of driving daily, weekly & monthly KPIs is required.
• Customer Acquisition: Own the cluster's P&L delivering the required re-acquisitions of the customer and the collection from the same.
• Team Development: Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and.
• Excellence. Hire, Train, Retain a team of high caliber members.
• Client Insight & Feedback: Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedbackto internal teams for improvement.
• Innovative Solutions: Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction.
• Client Engagement s Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele- sales techniques to drive business outcomes.
• Analytical Thinking s Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently.
• Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.
• Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.
• Team Leadership s Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.
• Data Analysis s Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking.
• Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective telesales techniques to drive business outcomes.
• Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently.
• Cluster Head Experience and Education:
• Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.
• Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.
• Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.
• Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking