Cluster Head- IndiaMart( Customer Re-acquisition )
- IndiaMART
- 4 - 9 years
- Noida, Gurugram
- 5 months ago
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Job Description
Request you to share re*****************i@in******t.com or can whatsapp 9034322***
Were looking for a Cluster Head - Reacquisition / Winback Business. You will be responsible for
overseeing and nurturing a team of 50-60 direct and indirect members, while
also taking ownership of customer acquisition count and service sold from a pool of old churned customers.
Your primary focus will be on fostering a best-in-class client servicing
environment, driving revenue growth, and ensuring the team operates at
optimal efficiency.
- Sales Process Management: Ensure that the entire team follows the target inputs and efforts. Experience in daily sales ops of driving daily, weekly & monthly KPIs is required.
- Customer Acquisition: Own the cluster's P&L delivering the required re-acquisitions of the customer and the collection from the same.
- Team Development: Build, mentor, and empower high-performing
- teams in a culture of continuous growth, collaboration, and
- Excellence. Hire, Train, Retain a team of high caliber members
- Client Insight & Feedback: Conduct meaningful client interactions
- to extract actionable insights on services and products, and
- channel this feedback to internal teams for improvement.
- Innovative Solutions: Leverage data-driven insights to design and
- implement innovative, scalable servicing models that boost
- operational efficiency and elevate customer satisfaction.
Client Engagement & Tele-Sales Expertise: Skilled in handling
clients with a consultative approach and applying effective telesales
techniques to drive business outcomes.
- Analytical Thinking & Problem Solving: Quick thinker with strong
- problem-solving abilities to address challenges efficiently.
- Effective Communication: Excellent verbal communication
- paired with active listening to ensure clear understanding and
- impactful interactions.
- Strategic Vision: Forward-thinking with the ability to anticipate
- customer needs and identify new business opportunities.
- Team Leadership & Interpersonal Skills: Proven ability to lead,
- motivate, and collaborate with teams while fostering a positive and
- productive work environment.
- Data Analysis & Reporting: Competent in interpreting data and
- managing reports to support strategic decisions and performance
- tracking.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Regional Sales Manager (B2B)Employement Type: Full timeContact Details:
Company: IndiaMARTLocation(s): Noida, Gurugram
Keyskills: Client Acquisition reacquistion Client Coordination Client Retention Customer Retention Client Engagement B2B Sales Retention Client Handling
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IndiaMART
IndiaMART is Indias largest B2B online marketplace that connects buyers and sellers across the country. It helps small and medium businesses grow by providing a digital platform to showcase their products and services and reach customers easily. IndiaMART operates across multiple product categorie...
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