Walkin Drive - International Voice process (Experienced)
- HCLTech
- 1 - 4 years
- Chennai
- 6 months ago
- Email to a friend
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Job Description
HCLTech Walkin drive -International Voice Process (Experienced) 13th August 2025 .
Experience: (1- 4 Years)
Shift: UK Shift
Mode of interview: Walkin
Date: 13th August 2025
Timing: 10:30 AM to 2:00 PM
Contact HR: Sanjay
Work Location - Navallur.
Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076.
Job Summary:
We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have
1-3 years of experience in international calling, specifically supporting UK clients.
Key Responsibilities:
- Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
- Address client issues related to services, transactions, or operational concerns.
- Maintain detailed and accurate records of all client interactions using CRM tools.
- Escalate unresolved issues to internal teams and ensure timely follow-up.
- Collaborate with internal departments to enhance client satisfaction and service delivery.
- Ensure compliance with UK data protection and service standards.
Required Skills and Experience:
- 1-3 years of experience in international voice-based client support, preferably with UK clients.
- Excellent spoken English with a neutral or UK-accented tone.
- Strong interpersonal, communication, and problem-solving skills.
- Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
- Willingness to work full-time from the Navallur, Chennai office (no hybrid/remote option).
Preferred Qualifications:
- Bachelors degree in any discipline.
- Certifications in client service or voice process operations are a plus.
Understanding of UK business culture and client expectations.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Chennai
Keyskills: International Voice Process Communication Skills Customer Support CRM Salesforce
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