Support Lead
- Infosys
- 5 to 9 Yrs
- All India
- 5 months ago
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Job Description
- Wipro Limited is a leading technology services and consulting company that is dedicated to creating innovative solutions to meet the complex digital transformation needs of its clients. With a global presence of over 230,000 employees and business partners in 65 countries, Wipro is committed to helping customers, colleagues, and communities thrive in a constantly evolving world. For more information, please visit www.wipro.com. The incumbent in this role is responsible for implementing roadmaps for business process analysis, data analysis, identifying gaps, defining business requirements and functions, applying best practices, facilitating meetings, and contributing to project planning. Consultants are expected to participate in solution building for clients and the practice. This role involves handling higher scale and complexity compared to a Consultant profile and requires proactive engagement with clients. Key Responsibilities: - Receive, log, and meticulously track all incidents and service requests related to the cards platform in a designated ticketing system - Assess the severity and impact of incidents, and prioritize them based on established criteria - Act as the central point of contact for all incident-related communication - Coordinate support activities between different technical teams - Escalate complex or unresolved incidents to higher-level support teams - Generate reports on incident volume, resolution times, service request fulfillment rates, and other key metrics related to the cards platform support Mandatory Skills: Cards Experience: 5-8 Years Join Wipro and be a part of our journey to reinvent the future. We are transforming into a modern organization with bold ambitions in digital transformation. We are looking for individuals who are inspired by reinvention, both in terms of personal growth and professional skills. At Wipro, we encourage constant evolution - as the world changes, so do we. Be a part of a purpose-driven business that empowers you to craft your own reinvention. Come to Wipro and realize your ambitions. We welcome applications from individuals with disabilities.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Support LeadContact Details:
Company: Wipro LimitedLocation(s): All India+ View Contact
Keyskills: Cards
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