ITSM Consulting and Audit Professional @ Zensar

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ITSM Consulting and Audit Professional

Zensar
6 - 7 years
Kolkata
6 months ago
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Job Description

Job Title: Business Analyst ServiceNow (CMDB/CSDM)

Location: Pune
Job Type: Sub-Con
Experience Level: Mid-Level
Department: IT Service Management

Years of Exp : 6-7 Years

Skills : Business Analyst with CSDM/CMDB knowledge

Job Summary:

We are looking for a detail-oriented and strategic Business Analyst with expertise in ServiceNow, specifically in CMDB (Configuration Management Database) and CSDM (Common Service Data Model). The candidate will play a key role in bridging business needs with technical capabilities, ensuring accurate service modeling and data governance within the ServiceNow platform.

Key Responsibilities:

Collaborate with stakeholders to gather and analyze business requirements related to CMDB and CSDM.
Translate business needs into functional specifications and workflows within ServiceNow.
Support the design and implementation of CMDB structures aligned with CSDM best practices.
Facilitate workshops and meetings to define service offerings, business applications, and technical services.
Ensure CMDB data quality, completeness, and compliance with governance standards.
Work with ITSM, ITOM, and platform teams to ensure seamless integration and alignment of service models.
Develop reports and dashboards to monitor CMDB health and service model performance.
Provide training and documentation to users and stakeholders on CMDB/CSDM processes.

Required Skills & Qualifications:

6+ years of experience as a Business Analyst in ServiceNow environments.
Strong understanding of CMDB, CSDM, and ITIL frameworks.
Experience in requirements gathering, process mapping, and stakeholder engagement.
Familiarity with ServiceNow modules such as Discovery, Service Mapping, and Application Portfolio Management (APM).
Excellent communication, documentation, articulation and analytical skills.
ServiceNow Certified System Administrator (CSA) or Business Analyst certification preferred.

Preferred Qualifications:

Experience with Agile/Scrum methodologies.
Knowledge of data governance and configuration management principles.
Exposure to cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Consulting
Role Category: Management Consulting
Role: Sr. Consultant
Employement Type: Full time

Contact Details:

Company: Zensar
Location(s): Kolkata

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Keyskills: Business Analyst Agile scrum GCP Configuration management Consulting ITSM data governance Data quality Portfolio management Auditing

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Zensar

Zensar Technologies Limited Zensar Technologies is among the top 25 software and BPO services providers in India. It is an RPG Group company. Headquartered in India, Zensar Technologies has marketing presence in US, Europe and Asia Pacific regions. The company has operations and a customer bas...

ITSM Consulting and Audit Professional @ Zensar

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