Deputy Manager Quality (Underwriting)
- HCLTech
- 6 to 23 Yrs
- karnataka
- 5 months ago
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Job Description
- As a Deputy Manager Quality, you will play a crucial role in ensuring the quality and compliance of mortgage or loan underwriting processes. Your primary responsibility will be to lead the quality assurance function for the underwriting team, driving adherence to internal and client-defined standards while focusing on continuous improvement initiatives to enhance operational performance. Your key responsibilities will include conducting detailed audits of underwriting files to assess accuracy, compliance, and risk mitigation. You will be expected to analyze quality defects, identify root causes, and implement corrective/preventive action plans. Developing and implementing quality review frameworks, SOPs, and audit tools specific to underwriting will be essential in your role. You will work closely with cross-functional teams such as operations, training, and compliance to identify performance gaps and design interventions for improvement. Mentoring and coaching quality analysts to ensure consistent application of guidelines and accurate audits will be part of your daily tasks. Additionally, preparing and presenting quality dashboards, RCA reports, and governance decks for internal and client review will be crucial to showcase the underwriting team's performance. To excel in this role, you must possess a strong understanding of mortgage/loan underwriting guidelines and be proficient in quality tools such as RCA, Pareto, 5 Whys, and QC checklists. An analytical mindset with attention to detail, coupled with excellent communication and stakeholder management skills, will be key in driving process improvement initiatives. Exposure to audit software, workflow systems, and proficiency in MS Excel/PowerPoint for reporting purposes will also be beneficial. Ideally, you should hold a graduate degree in Commerce, Finance, or a related field, with a postgraduate qualification being preferred. A minimum of 5-7 years of experience in quality assurance, including at least 2-3 years in an underwriting quality role, is required for this position. Certifications like Six Sigma (Green Belt or higher) will be considered an added advantage in your candidacy for this role.,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Site Engineering / Project ManagementFunctional Area: Not SpecifiedRole/Responsibilies: Deputy Manager Quality (Underwriting)Contact Details:
Company: HCLTechLocation(s): Karnataka
Keyskills: mortgage underwriting quality assurance process compliance continuous improvement root cause analysis SOPs process improvement stakeholder management MS Excel MS PowerPoint
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