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Quality Assurance Manager @ Accel It Services

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 Quality Assurance Manager

Job Description

    • Provide strategic leadership and direction to the Quality Assurance department.
    • Establish, implement, and monitor quality management systems across the unit.
    • Lead all airline and external audits, ensuring successful compliance and certification.
    • Review and analyze microbiological and quality reports; ensure preventive and corrective actions.
    • Drive continuous improvement initiatives in hygiene, food safety, and process control.
    • Oversee vendor quality management, including development and audit schedules.
    • Manage budgets for QA activities, cleaning supplies, pest control, and related functions. Collaborate with cross-functional teams (Production, Engineering, Purchase, HR) to ensure alignment with QA standards.
    • Build, mentor, and develop the QA team to ensure a culture of excellence.
    • Represent the unit in airline review meetings, regulatory inspections, and corporate QA forums. Ensure complete adherence to ISO, HACCP, FSSAI, HALAL Compliance and airline-specific standards.

    Major Areas of Responsibility:

    • QA Strategy
    • Compliance with Hygiene, Food Safety, and Quality standards across operations
    • Vendor Quality Management
    • Implementation of Corrective and Preventive actions post Audits
    • Monitor and review CCP and OPRP records as per ISO/HACCP, HALAL Certification standards.
    • Training associates on hygiene, food safety, and quality. 

    Qualifications and Experience:

    • Masters degree in Microbiology.
    • Minimum 10-12 years of experience in Quality Assurance, with at least 4-5 years in a leadership role, preferably in food production, catering, or hospitality.
    • In-depth knowledge of HACCP, ISO standards, FSSAI, HALAL Compliance and global food safety regulations.
    • Strong experience in handling airline audits and vendor management.
    • Proven ability to lead teams and manage change in a dynamic environment.

    Key Customers:

    Internal: General Manager, Operations, Production, Purchase, Engineering, HR, and Training.

    External: Airline Representatives, Vendors, Regulatory Bodies, Corporate QA

Employement Category:

Employement Type: Full time
Industry: Hospitality
Role Category: Quality (QA-QC)
Functional Area: Not Specified
Role/Responsibilies: Quality Assurance Manager

Contact Details:

Company: Taj Sats Air Catering
Location(s): Mumbai

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Keyskills:   complaint handling iso quality auditing process audit complaint investigations quality assurance sop development quality standards food safety food microbiology

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₹ 10 to 12 Yr

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Accel It Services

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