Team Lead - International Voice/Chat - Tech support @ Movate

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Team Lead - International Voice/Chat - Tech support

Movate
5 - 7 years
Chennai
5 months ago
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Job Description

We have an requirement for TL for international voice & chat

Role: Team Lead International Voice Exp : 5 + Yrs

Location : Ambit IT park, Ambattur

Shifts : Night shifts

Notice : 15 days or immediate.

# Graduation is mandate # Need excellent communication in English

# Should have handled a team of 10 to 15+ people

# Must be aware of shrinkage, attrition, AHT, NPS, CSAT # Must have fair understanding of presenting MBR, QBR and WBR # Must be from BPO industry

Note:

SME or acting TL is also acceptable.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Movate Technologies
Location(s): Chennai

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Keyskills: Technical Support Technical Voice Process

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₹ 5-7.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Movate

Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...

Team Lead - International Voice/Chat - Tech support @ Movate

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