Service Manager
- Madhus Garage
- 2 Positions
- Delhi, NCR
- 4 months ago
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Job Description
- Team Management: Lead, mentor, and manage a team of service technicians, ensuring their continuous development and performance.
- Customer Service: Ensure the highest level of customer satisfaction by promptly addressing customer inquiries, complaints, and service requests.
- Service Operations: Oversee all service operations, including scheduling, dispatching, and quality control to ensure timely and effective service delivery.
- Training and Development: Implement training programs for service technicians to enhance their skills and knowledge, ensuring they stay updated with the latest industry standards and technologies.
- Diagnostic Support: Develop and maintain standard operating procedures (SOPs) for pre-visit diagnosis and troubleshooting, ensuring efficient service visits.
- Mentorship Program: Establish and manage a mentorship program for junior engineers to foster their professional growth and development.
- Technical Hotline: Set up and manage a technical hotline to provide immediate support and guidance to clients and service technicians.
- Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service excellence and identify areas for improvement.
- Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction.
- Inventory Management: Oversee the management of service parts and tools inventory, ensuring availability and proper utilization.
- Compliance: Ensure all service activities comply with industry regulations and company policies.
Key Responsibilities
Employement Category:
Employement Type: Full timeIndustry: Automobile / Auto AncillariesRole Category: Service / Installation / RepairFunctional Area: Not SpecifiedRole/Responsibilies: Service ManagerContact Details:
Company: Madhus GarageLocation(s): Delhi, NCR
Keyskills: communication skills training team management coordination compliance management mentoring team handling collaboration service management
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Madhus Garage
About Madhus Since 1987, Madhus Garage Equipment has been a pioneer in the field, with a vision to bridge the technological gap between advanced countries and India and committed in bringing the most advanced, latest, and best equipment that facilitate handling of the new generation automobiles i...
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