IT Service Desk Analyst
- Renovision Automation
- 10 Positions
- Mumbai
- 6 months ago
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Job Description
- Provide first-line support to end-users for IT-related issues, ensuring timely resolution of incidents and requests.
- Utilize ticketing tools to log, track, and manage service requests and incidents effectively.
- Assist users with VPN connectivity issues, ensuring secure and reliable access to company resources.
- Implement ITIL best practices to enhance service delivery and improve user satisfaction.
- Support Office 365 applications, troubleshooting issues and providing guidance to users.
- Manage user accounts and permissions in Active Directory, ensuring compliance with company policies.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Participate in the development and maintenance of knowledge base articles and documentation.
- Contribute to continuous improvement initiatives within the service desk operations.
- Work on a rotating schedule to provide 24/7 support coverage as needed.
- A minimum of 4 to 9 years of experience in an IT service desk or support role.
- Proficiency in using ticketing tools and service desk software.
- Strong understanding of VPN technologies and troubleshooting methods.
- Familiarity with ITIL framework and best practices.
- Experience with Office 365 applications and services.
- Knowledge of Active Directory management and user account administration.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Strong problem-solving skills and attention to detail.
Position Overview
We are seeking a dedicated and skilled IT Service Desk Analyst to join our dynamic team in Pune and Mumbai City. This full-time position offers an exciting opportunity for individuals with a passion for technology and customer service. As an IT Service Desk Analyst, you will play a crucial role in ensuring the smooth operation of our IT services, providing support to our users, and contributing to the overall efficiency of our IT department.
Key Responsibilities
Qualifications
The ideal candidate will possess the following qualifications:
We are looking to fill 10 positions for this role, and we encourage all qualified candidates to apply. If you are passionate about IT support and eager to contribute to a collaborative team, we would love to hear from you!
Join us in delivering exceptional IT services and support to our users while advancing your career in a thriving environment. Apply today!
Employement Category:
Employement Type: Full timeIndustry: OthersRole Category: General / Other SoftwareFunctional Area: Not SpecifiedRole/Responsibilies: IT Service Desk AnalystContact Details:
Company: Renovision AutomationLocation(s): Mumbai
Keyskills: service desk itil vpn ticketing tools office 365 active directory
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